FAQ — Frequently Asked Questions
Frequently Asked Questions
Have questions? We’ve got answers. If you can’t find what you’re looking for, feel free to reach out to us at support@happyendingday.com.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in USD.
Can I change or cancel my order after placing it?
We begin processing orders quickly. If you need to make a change, please contact us immediately at support@happyendingday.com. We cannot guarantee changes once processing has begun, but we will do our best to accommodate your request.
Is it safe to enter my payment information on your website?
Absolutely. Our website uses SSL/TLS encryption and all payments are handled by PCI-DSS compliant processors. We never store your full card details on our servers.
Shipping
How much does shipping cost?
Shipping is always free on every order, with no minimum purchase required.
Where do you ship?
We ship exclusively within the United States, including all 50 states. We do not offer international shipping at this time.
How long will it take to receive my order?
Orders are processed within 1–2 business days and transit typically takes 2–4 business days, for an estimated total delivery time of 3–6 business days.
Will I receive a tracking number?
Yes. Once your order ships, you will receive an email with your tracking number so you can monitor your delivery in real time.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition, or for items that arrived damaged or incorrect. Please see our full Refund Policy for details.
How do I start a return?
Email us at support@happyendingday.com with your order number and reason for return. Do not ship items back without our prior written approval. Once approved, we will send you a prepaid return shipping label.
Who pays for return shipping?
We cover all return shipping costs. You will receive a prepaid label once your return is approved.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method. Your bank may take an additional 3–5 business days to post the credit.
Do you offer exchanges?
We do not offer exchanges. If you’d like a different item, please return the original (if eligible) and place a new order.
Products
Are your products reusable?
Many of our products, including our Reusable Gift Totes and Event Linens, are designed for repeated use and are made from durable, sustainable materials.
Do the product colors match what I see on screen?
We do our best to display accurate product colors. However, slight variations may occur due to differences in monitor calibration and lighting. If you have any concerns, please contact us before purchasing.
Privacy & Security
Do you sell my personal information?
No. We do not sell your personal information. We may share data with trusted service providers (such as Google Ads and shipping carriers) solely for the purpose of operating our business. Please see our Privacy Policy for full details.
Do you use cookies?
Yes. We use essential cookies for site functionality, as well as analytics and advertising cookies (including Google Ads) to improve your experience and our marketing. See our Privacy Policy for more information.
Still Have Questions?
We’re always happy to help. Contact us at support@happyendingday.com and our team will respond within 1–2 business days.