Refund policy

Refund Policy

Last Updated: September 13, 2026

At Happy Ending Day, your satisfaction matters. We have established the following policy to ensure a fair and transparent returns experience for all of our customers.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is submitted within 30 days of the delivery date
  • The item is unused, undamaged, and in its original packaging
  • The item was damaged, defective, or incorrect due to an error on our part

Items that have been used, altered, washed, or damaged due to customer handling are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items showing signs of use, wear, or alteration
  • Items returned after the 30-day return window
  • Items not accompanied by proof of purchase

3. No Exchanges

We do not offer product exchanges under any circumstances. If you wish to receive a different item, please return the original item (if eligible) and place a new order.

4. How to Initiate a Return

To initiate a return, please contact us within 30 days of receiving your order:

  • Email: support@happyendingday.com
  • Include your order number, the item(s) you wish to return, and a clear description and photo of any damage or defect

Our team will review your request and respond within 2 business days. Do not ship any item back without receiving prior written authorization from us.

5. Return Shipping

We cover all return shipping costs. Once your return is approved, we will provide you with a prepaid return shipping label. You are not responsible for any return shipping fees.

6. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 10 business days of receipt
  • The refund will be issued to the original payment method
  • You will receive an email confirmation once the refund has been processed
  • Please allow additional time for your bank or card issuer to post the credit to your account (typically 3–5 business days)

7. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us immediately at support@happyendingday.com with photos of the damage or error. We will prioritize your case and resolve it promptly, at no cost to you.

8. Contact Us

For all return and refund inquiries:
Happy Ending Day
Email: support@happyendingday.com
Website: happyendingday.com